Terms and Conditions
These Terms and Conditions ("Terms") govern your access to and use of the website www.neoklicksdigitech.com(the "Site") and the services provided by NeoKlics DigiTech ("Company," "we," "our," or "us"), including Web Development, Search Engine Optimization (SEO), and AI Visibility services (collectively, the "Services").
By accessing our Site, engaging our Services, or signing a project proposal with us, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree, please do not use our Site or Services.
1. Definitions
- "Agreement" refers to these Terms together with any proposal, quote, or service order signed between the Client and NeoKlics DigiTech.
- "Deliverables" means the websites, code, reports, content, designs, strategies, and any other materials produced by us for the Client under a project.
- "Client Materials" means content, brand assets, credentials, data, and any other materials supplied by the Client for use in the Services.
- "Project" means the specific engagement described in a signed proposal, quote, or scope of work.
2. Services Offered
NeoKlics DigiTech provides digital services including but not limited to:
- Web Development: Design, development, deployment, and maintenance of websites, web applications, and e-commerce platforms.
- Search Engine Optimization (SEO): On-page, off-page, and technical SEO services to improve organic visibility on search engines such as Google and Bing.
- AI Visibility: Optimization of brand presence and content for discovery within AI-powered search engines, large language models, and answer engines such as ChatGPT, Perplexity, Google Gemini, and similar platforms.
The exact scope, deliverables, timelines, and fees for each engagement will be defined in a separate written proposal, quote, or statement of work agreed upon by both parties.
3. Eligibility
By using our Services, you represent and warrant that you are at least 18 years old and have the legal authority to enter into a binding agreement on behalf of yourself or the organization you represent.
4. Client Responsibilities
To enable us to deliver the Services effectively, you agree to:
- Provide accurate, complete, and timely information, content, and materials required for the project.
- Grant us necessary access to hosting accounts, domain registrars, CMS platforms, analytics tools, advertising accounts, and other systems as needed.
- Review and respond to deliverables, drafts, and approval requests within agreed timeframes.
- Ensure that all Client Materials supplied do not infringe on any third party's intellectual property, privacy, or other legal rights.
- Make timely payments in accordance with the agreed schedule.
Delays caused by the Client (including delayed feedback, content, or approvals) may result in revised project timelines and may incur additional fees.
5. Quotes, Fees, and Payment
a) Quotes and Proposals
All quotes and proposals are valid for thirty (30) days from the date of issue unless stated otherwise. Fees are based on the scope outlined in the proposal; any changes to scope may result in revised pricing.
b) Payment Terms
Unless otherwise agreed in writing:
- A non-refundable advance of 50% of the project fee is required before work commences.
- The remaining balance is payable upon project completion and before final delivery or website handover.
- Retainer or recurring services (such as SEO and AI Visibility) are billed monthly in advance.
c) Late Payments
Invoices not paid within fifteen (15) days of the due date may attract a late payment fee of 2% per month. We reserve the right to pause or suspend ongoing work, hosting, or deliverables until outstanding payments are cleared.
d) Taxes
All fees are exclusive of applicable taxes, including GST, which will be charged additionally as per Indian tax laws.
e) Refunds
Advance payments and fees for completed work are non-refundable. Refunds for unutilized portions of recurring services may be considered on a case-by-case basis at our sole discretion.
6. Project Timelines and Delivery
Estimated project timelines are shared in good faith based on the scope and Client cooperation. We are not liable for delays caused by:
- Late feedback, content, or approvals from the Client.
- Changes in project scope or additional requests outside the original agreement.
- Issues with third-party platforms, hosting providers, plugins, APIs, or tools.
- Force majeure events (see Section 15).
7. Revisions and Approvals
The number of revisions included in each project will be specified in the proposal. Additional revisions beyond the agreed scope will be billed separately at our standard hourly rate.
Once a deliverable is approved by the Client (in writing, via email, or through a project management tool), any subsequent changes will be treated as additional scope.
8. Intellectual Property
a) Client Ownership
Upon full payment, the Client shall own the final, approved Deliverables created specifically for the Project, including custom design files, code, and content, except for any third-party assets, open-source components, pre-existing tools, frameworks, libraries, or templates incorporated into the work.
b) Our Retained Rights
We retain ownership of:
- Pre-existing intellectual property, methodologies, frameworks, and code libraries used in the project.
- Internal tools, scripts, working files, and processes developed in the course of business.
- The right to display non-confidential portions of the Deliverables in our portfolio, case studies, and marketing materials, unless the Client requests otherwise in writing.
c) Client Materials
The Client retains ownership of all Client Materials and grants us a non-exclusive license to use them solely for the purposes of delivering the Services.
9. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement, including business strategies, financial information, customer data, and trade secrets. This obligation continues even after the engagement ends.
Confidential information does not include information that: (i) is publicly available, (ii) was already known to the receiving party, or (iii) is required to be disclosed by law.
10. Third-Party Services and Tools
Our Services may rely on third-party platforms, APIs, plugins, hosting providers, search engines, and AI platforms. We are not responsible for:
- Outages, errors, policy changes, deprecations, or pricing changes by third-party providers.
- Data loss, security breaches, or downtime caused by third-party systems.
- Compatibility issues arising from updates to browsers, devices, plugins, or platforms after delivery.
Any fees charged by third-party providers (such as hosting, domains, premium plugins, paid tools, or advertising budgets) are the Client's responsibility unless explicitly included in our quote.
11. SEO and AI Visibility Disclaimer
SEO and AI Visibility involve external factors beyond our control, including search engine algorithms, AI model updates, competitor activity, market conditions, and changes in user behavior. While we apply industry best practices and ethical optimization techniques, we make the following clarifications:
- We do not guarantee specific rankings, traffic volumes, conversions, citations within AI-generated answers, or business outcomes.
- Search engines and AI platforms (such as Google, Bing, ChatGPT, Perplexity, and Gemini) may change their algorithms, indexing methods, or visibility logic at any time, which may impact performance.
- Reported metrics are based on data available from third-party tools and platforms, and we are not responsible for inaccuracies in such third-party data.
- Results often take time to materialize, typically 3–6 months for SEO and AI Visibility campaigns.
12. Warranties and Disclaimers
We will perform the Services with reasonable skill, care, and professionalism. However, the Services and Deliverables are provided "as is" and "as available," without warranties of any kind, whether express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the Site or any Deliverables will be uninterrupted, error-free, or completely secure.
13. Limitation of Liability
To the maximum extent permitted by law, NeoKlics DigiTech shall not be liable for any:
- Indirect, incidental, special, consequential, exemplary, or punitive damages.
- Loss of profits, revenue, business opportunities, goodwill, or data.
- Damages arising from third-party actions, platform changes, or force majeure events.
Our total aggregate liability for any claim arising out of or related to the Services shall not exceed the total fees paid by the Client for the specific Project giving rise to the claim during the three (3) months immediately preceding the event giving rise to liability.
14. Indemnification
The Client agrees to indemnify, defend, and hold harmless NeoKlics DigiTech, its directors, employees, contractors, and partners from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:
- Content, materials, or instructions provided by the Client.
- Misuse of the Deliverables or Services by the Client.
- Breach of these Terms or any applicable law by the Client.
15. Force Majeure
Neither party shall be liable for any failure or delay in performance due to causes beyond their reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, internet outages, cyberattacks, war, or strikes.
16. Termination
a) Termination by the Client
The Client may terminate ongoing services with fifteen (15) days written notice. Any outstanding fees for work completed up to the termination date must be paid in full.
b) Termination by Us
We reserve the right to suspend or terminate Services with notice if the Client:
- Fails to make timely payments.
- Breaches any provision of these Terms.
- Engages in abusive, unlawful, or unethical conduct.
- Provides false information or attempts to misuse the Services.
c) Effect of Termination
Upon termination, all unpaid amounts become immediately due. We will hand over Deliverables for which payment has been received in full. We reserve the right to withhold incomplete work, source files, or credentials until all outstanding dues are cleared.
17. No Resale or Sub-licensing
Unless agreed in writing, the Client shall not resell, sub-license, or redistribute our Services, methodologies, or Deliverables to third parties.
18. Modifications to the Services
We reserve the right to modify, update, or discontinue parts of our Services or Site at any time without prior notice. We will make reasonable efforts to inform existing clients of changes that materially affect ongoing engagements.
19. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall first be attempted to be resolved amicably. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts located in Nashik, Maharashtra.
20. Changes to These Terms
We may update these Terms from time to time. The revised version will be posted on this page with an updated "Last Updated" date. Continued use of our Site or Services after such changes constitutes acceptance of the revised Terms.
21. Entire Agreement
These Terms, together with any signed proposal, quote, or statement of work, constitute the entire agreement between the parties and supersede all prior agreements, understandings, or communications, whether written or oral.
22. Contact Us
For any questions, concerns, or clarifications regarding these Terms and Conditions, please contact us:
NeoKlics DigiTech
Website: www.neoklicksdigitech.com
Email: team@neoklicksdigitech.com
Phone: +91 93099 52393
Address: Panchavati, Nashik, Maharashtra